Berlin, November 2021 – As a specialist in business travel, ehotel® understands the challenges faced by companies and their employees as customers. For 21 years, the hotel booking platform has been successfully helping business customers save a great deal of time and money through innovative technologies and practical tools. Just how well ehotel® understands business customers is also demonstrated by the latest study from WELT TV, which has named the Berlin-based company the industry leader. In total, B2B customer opinions on 484 companies across 40 sectors were collected and analysed. ehotel® tops the ranking of hotel booking portals with the rating ‘highest customer satisfaction’.
“B2B is not considered an easy business sector because you have to cover many different areas for employees in various roles,” explains Fritz Zerweck, CEO of ehotel®, “but I’m glad that we pioneered the field of business travel back then. The extensive work is very exciting because we always have to think ahead to the future.” The success of this endeavour is demonstrated by the many positive reviews that were incorporated into the study’s ratings. All results of the study, which was conducted by the news channel WELT in collaboration with ServiceValue, are published on the analysis institute’s website. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, along with specially developed payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
