Berlin, 9 March 2023. – Customer satisfaction and loyalty towards companies and their services are crucial factors for market success. This has once again been demonstrated by the latest study, “Germany’s Customer Favourites”, initiated by ServiceValue in collaboration with the BILD newspaper.
By analysing an impressive 420,738 consumer opinions on 1,849 companies across 125 sectors, the study focused on customer satisfaction in Germany. ehotel® stood out in this comprehensive comparison and achieved the coveted rating of “VERY HIGH overall satisfaction” in the “Hotel booking portals” category.
“We are proud to receive such recognition from our customers. It reflects our ongoing efforts to provide an outstanding service experience,” says CEO Fritz Zerweck on this remarkable result.
The study examined various criteria such as pricing, product quality, service and the overall experience of the offering. Companies that were able to position themselves above the industry-specific average received the “high overall satisfaction” seal. However, ehotel® stood out as one of the top companies and achieved the “very high overall satisfaction” award.
The detailed study results were published on bild-lieblinge.de. In addition, BILD will feature the coveted seal at regular intervals in its daily newspaper, thereby bringing companies such as ehotel® further into the spotlight. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, along with proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
