Berlin, March 2022 – The highest accolade a company can receive is loyal customers – because that is the only true measure of outstanding quality. That is why DEUTSCHLAND TEST, in cooperation with the analysis institute ServiceValue, has once again conducted an extensive study this year, examining 653,000 customer reviews of 2,186 companies across 185 sectors on the topic of ‘customer loyalty’. Once again, ehotel® is well above the industry average and has been awarded the distinction: ‘High Customer Loyalty’.
For over 22 years, ehotel® has adhered to the clear principle of focusing on customers’ needs and challenges in order to find suitable solutions for business travellers and their companies. The hotel booking portal offers practical tools and genuine innovations – from booking to invoicing – that simplify the daily lives of travellers, travel managers, accountants, procurement staff and other employees involved in planning and organising business trips. As a data-driven company with first-class customer service, ehotel® can even respond to current challenges with special offers, proving itself at all times to be a reliable partner to whom customers are happy to remain loyal. The ehotel® hotel booking platform brings together accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, along with proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
