Service impresses customers: In the “Service Champions 2022” study, conducted in collaboration with DIE WELT, the digital platform ehotel® was named number one in the “hotel booking portals” sector.
Berlin, 12 October 2022. Reviews and customer ratings are crucial to the success of online businesses today. In the “Service Champions 2022” survey, conducted in cooperation with the national daily newspaper DIE WELT, ehotel® was awarded the SILVER medal for its service quality. The pioneer among online booking platforms also achieved the No. 1 spot in the “hotel booking portals” sector. Berlin-based ehotel® AG aims to use its innovative technology to make the room search process for business travellers and companies as simple and efficient as possible, from booking to settlement.
Together with DIE WELT, the experienced market research firm ServiceValue has compiled what it claims is Germany’s largest service ranking for the twelfth consecutive year. The “Service Champions 2022” survey gathered customer feedback on the services offered by 4,699 companies across a total of 389 sectors. According to the study, customers were so impressed by the quality of their service experience with ehotel® that the ratings secured the company first place in the “hotel booking portals” sector. CEO Fritz Zerweck is particularly pleased that customers continue to place their trust in ehotel® over the long term. “Our entire team has welcomed the award with enthusiasm. We are delighted and see this as confirmation of our strategy to win customers over with fairness, transparency and consistently helpful customer service.”
CEO Zerweck believes that ehotel®’s award of the silver medal in the “Service Champions 2022” may also be linked to its innovative approaches in the areas of mobility and sustainability. “We will continue to drive forward process and transparency optimisations in the future so that we can offer every traveller the right room product at the best value for money. Today, there is also an increasing focus on e-mobility, environmental protection and carbon footprints." To meet customer needs, the company therefore intends to step up its efforts towards environmentally friendly business travel. The "Service Champions 2022" study was conducted by the renowned analysis firm ServiceValue in cooperation with the daily newspaper DIE WELT. The detailed results are published in the current print edition of DIE WELT and on www.Service-Champions.de. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and related services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
