Satisfied customers through excellent service: In the “Online Retail 2023” study conducted by ServiceValue GmbH in collaboration with the daily newspaper DIE WELT,
the digital platform ehotel®
was named the number one in the “hotel booking portals” sector. Berlin, March 2023.
The online sector remains a growth market, but in order to hold their own against the competition in times of general consumer reluctance, online providers must offer their customers significant added value. For travellers and hotel guests in particular, clear user interfaces, straightforward booking processes and attractive offers are crucial for a good service experience. In the latest “Online Retail 2023” survey, the analysis firm ServiceValue, in cooperation with the daily newspaper DIE WELT, has now awarded ehotel® the “No. 1 in Customer Satisfaction” accolade in the hotel booking portal sector. Berlin-based ehotel AG is a pioneer among booking platforms and has been supporting its customers since 2000 with comprehensive solutions for hotel bookings and the associated processing, particularly in the business customer sector. In doing so, ehotel® aggregates global offers on a single platform using meta-search technology and integrates services as well as payment and expense processes into customers’ existing systems to optimise the entire process for them, from booking through compliance to settlement.
In collaboration with the daily newspaper DIE WELT, the experienced analysis firm ServiceValue investigated which online providers were able to particularly satisfy their customers with their purchasing, booking and billing processes. For the “Online Retail 2023” study, around 370,000 consumers were surveyed about their user experiences with 1,872 providers across 108 sectors, and the results were independently evaluated. Customers spoke so positively about their experiences with ehotel AG’s service, booking and billing systems that the digital booking platform has now received the “No. 1 in Customer Satisfaction” award in the hotel booking portal sector. CEO Fritz Zerweck is particularly pleased that hotel guests and business customers are so satisfied with the quality of service provided by his company. “For us, customer satisfaction always comes first.
As a digital platform connecting accommodation offers from all providers worldwide, we know how important an optimised and reliable online booking process is for users. That is why we are delighted that we have been able to satisfy our customers particularly well in this area." To further advance comprehensive support for hotel bookings and billing, ehotel® is focusing, according to CEO Fritz Zerweck, on process and transparency optimisations and the integration of its own mobile app, in addition to the further development of its innovative meta-search technology. Furthermore, the company intends to increase its involvement in the areas of e-mobility, environmental protection and CO₂ reduction to meet rising customer expectations regarding these forward-looking topics. The “Online Retail 2023” study was conducted by the market psychology analysis institute ServiceValue in cooperation with the daily newspaper DIE WELT. The exact results of the ranking were published on ServiceValue
and welt.de
and are available online. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, amongst others, the German Institute for Service Quality and the market research institute ServiceValue.
