Berlin, 14 August 2025 – ehotel AG has been named "Champion in Customer Service 2025" in the travel portal operator category by the F.A.Z. Institute in cooperation with the analysis and consulting firm ServiceValue. The rating is based on a comprehensive social media analysis, which attests to ehotel's particularly positive perception in the areas of customer advice, service, customer satisfaction, recommendation and overall impression. For the study, around 26.7 million mentions of approximately 16,000 companies were recorded and evaluated between 1 July 2023 and 30 June 2025. The award is only given to companies that achieve above-average scores within their industry.
"This award is a special confirmation of our daily work," says Fritz Zerweck, CEO of ehotel AG. "Our goal is not only to offer our customers a technologically leading booking and billing solution, but also to provide them with personal, reliable and solution-oriented support. Being recognised as a 'champion in customer service' motivates us to consistently pursue this high standard and continuously improve our service."
With this award, ehotel underlines its role as a reliable partner for companies that want to handle business travel efficiently and in compliance with regulations. In addition to innovative meta-search technology, the company focuses on a service culture that emphasises customer proximity, individual support and fast solutions.
Further information on the study is available online at www.deutschlandzertifikat.net/champions-in-customer-care and www.servicevalue.de. The hotel booking platform ehotel® bundles the accommodation offers of all providers worldwide on one platform using META-SEARCH technology. The Berlin-based company focuses on providing comprehensive support for hotel bookings and related services for business customers. By integrating tools and services into the systems of the respective companies and using specially developed payment and billing solutions, ehotel® ensures optimised processes, seamless expense control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by the German Institute for Service Quality and the market research institute ServiceValue, among others.
