Berlin, 21 March 2024 – In a recently published study by WirtschaftsWoche, conducted in collaboration with the market research institute ServiceValue, ehotel® has been named the leading SME service provider in the hotel portal sector. The study, which is based on the analysis of more than 40,000 customer reviews, highlights the outstanding service quality and customer satisfaction that propel ehotel® to the top of the highly competitive hotel booking platform sector.
The results, published in the 11th issue of WirtschaftsWoche dated 8 March 2024 and online under the title “These are the most popular service providers for SMEs in 2024”, recognise ehotel® for its excellence in various key areas, including quality, advisory and support services, value for money, customer service, tailored information and staff expertise. This award underscores ehotel®’s position as a leading force in the industry and reaffirms its ongoing commitment to outstanding service quality and customer satisfaction.
Fritz Zerweck, CEO of ehotel®, commented on this honour: “This award as ‘Best SME Service Provider’ is a testament to the hard work and dedication of our team. It spurs us on to constantly improve our services and not only meet but exceed the expectations of our business customers. Our focus on innovative technologies, optimised processes and the provision of bespoke solutions has helped us to take a leading role in our sector. This award encourages us to continue giving our all for our business customers and to offer them bespoke, efficient and outstanding booking management.
ehotel® has established itself as a pioneer in the industry through the introduction of advanced meta-search technologies, the integration of tools, and bespoke payment and billing solutions. This latest award joins a series of accolades for our exceptional service quality and reaffirms our commitment to continuous innovation and excellent customer service.
Over the course of this year, we plan to introduce a range of new features and added value specifically designed for the process-oriented management of business travel. These developments promise to significantly ease the workload for travel managers and buyers, particularly through the optimisation of booking processes, increased efficiency and the promotion of sustainable travel options.
Furthermore, exciting news is on the horizon in the area of internationalisation, which will further diversify our offering, expand the global reach of our services and, at the same time, underline our commitment to sustainable business practices. The hotel booking platform ehotel® brings together accommodation offers from all providers worldwide on a single platform using META-SEARCH technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and related services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
