Berlin, 28 June 2023
– The results of the latest study by the German Institute for Service Quality
, commissioned by ntv
, show
that there is significant potential for savings when booking hotels. The study compared eight hotel booking platforms in terms of service and terms and conditions, revealing major differences between the providers. ehotel® stood out as an outstanding provider and was awarded a ‘good’ quality rating.
The hotel portal stood out above all for its excellent terms and conditions. For 80 per cent of the trips surveyed, ehotel® was either the sole provider or the cheapest provider. In some cases, the potential savings compared to the most expensive competitor amounted to a remarkable 24 per cent of the accommodation costs. Furthermore, ehotel® offered an excellent online service with a user-friendly and informative website, as well as a transparent and secure booking process.
“We are delighted to receive this recognition from the German Institute for Service Quality and the excellent quality rating in this comprehensive study,” says Fritz Zerweck, Managing Director of ehotel®. “The results confirm our efforts to always offer our customers the best rates and first-class service. We are proud that we were able to impress with our user-friendly website and our transparent booking process.”
ehotel® will continue to focus on offering customers a first-class booking experience and attractive rates. Through the continuous optimisation of its online services and collaboration with a wide range of hotels worldwide, ehotel® will continue to play a leading role in the hotel booking industry.
The outstanding performance of ehotel® has already been recognised by numerous satisfied customers worldwide. The ‘good’ quality rating from ntv DISQ once again confirms ehotel®’s excellence. The company will continue to work hard to exceed customer expectations and offer them the best possible hotel booking experience. Facts about the study
The German Institute for Service Quality tested eight hotel portals on the internet. Service quality was measured through ten assessments of each website by trained test users, as well as a detailed analysis of the websites. The focus was on, among other things, the value of the information provided, usability, and transparency and security in the booking process. The service analysis also covered telephone and email channels, with ten mystery calls and emails for each. A total of 198 service contacts with the hotel portals were included in the study. A second area of analysis dealt with the terms and conditions: based on fixed travel dates and ten specific hotels in Germany and abroad, the cheapest offers available on the reference date were identified, and prices, availability and cancellation options were assessed (survey period: 3–6 April 2023). Further information can be found here: https://disq.de/2023/20230621-Hotelportale.htmlDISQ Deutsches Institut für Service-Qualität GmbH & Co. KG
The German Institute for Service Quality (DISQ) aims to improve service quality in Germany. To this end, the market research institute, based in Hamburg, conducts independent competitive analyses and customer surveys. Over 2,000 trained testers are deployed throughout Germany. The management of the research projects, which utilise scientifically recognised methods and service measurement procedures, is the responsibility of a team comprising sociologists, economists and psychologists. The institute provides consumers with important insights to inform their purchasing decisions. Companies gain valuable information for their own quality management. The German Institute for Service Quality works on behalf of renowned print media and TV broadcasters; studies for companies are not part of DISQ’s range of services. The hotel booking platform ehotel®
aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies and using proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
