Berlin – 5 December 2024. ehotel AG has been recognised by FOCUS MONEY and the renowned rating agency ServiceValue for its outstanding telephone customer service. In the “Best Customer Hotline 2024” study, ehotel® received the “BEST Customer Hotline” award in the “Hotel Booking Portals” category. The evaluation is based on more than 50,000 consumer reviews of 565 companies across 33 sectors.
The study focused on key aspects that are crucial for users of customer hotlines – from the ease of finding and contacting the hotline, through the friendliness and professional competence of the service team, to the swift and solution-oriented handling of even last-minute enquiries. ehotel® impressed with its excellent service, which meets the demands of business customers and frequent bookers, thereby securing a leading position in the industry.
“This award confirms that our customer focus and our commitment to excellent service are appreciated by consumers. For us, a well-functioning hotline is more than just a communication channel. It is an essential part of our corporate philosophy. We would like to thank our customers for their trust and our customer service team for their outstanding daily performance,” says Fritz Zerweck, CEO of ehotel AG.
ehotel® continues to focus on innovative solutions and customer-oriented processes to provide comprehensive support to companies and business travellers when booking and managing hotel stays. This renewed recognition of its service quality marks another milestone in the company’s history. The hotel booking platform ehotel® brings together accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
