Berlin, 15 October 2025: ehotel has been awarded the “TOP Customer Hotline” rating in the latest “Best Customer Hotline 2025” study by FOCUS MONEY and ServiceValue. The assessment is based on over 51,000 customer reviews of more than 500 companies across 33 sectors. Respondents rated how satisfied they were with the telephone support and the handling of their enquiries.
Transparent evaluation process
The survey covers the entire telephone experience, from availability and call handling to problem resolution. An average score is calculated for each provider on a five-point scale. If this score is higher than the industry average, the company is awarded the ‘TOP Customer Hotline’ rating. This distinction is reserved solely for those providers who demonstrate an above-average commitment to customer service in practice.
Customer focus around the clock
“For us, good telephone support is more than just being available. It’s part of our customers’ travel experience,” says Fritz Zerweck, CEO of ehotel. “As hotel check-ins and booking enquiries often take place outside normal business hours, it’s particularly important that we’re available to our customers 24/7. This award demonstrates that our team is not only available, but also works competently and in a solution-oriented manner.”
First-class service in practice
This award confirms that ehotel provides reliable support to its customers over the phone, whether it be with individual bookings, queries about rates or specific service requests. Particularly in a market where digital tools and self-service options are increasingly being used, personal contact remains a key factor in customer satisfaction.
