Berlin, 14 August 2025 – ehotel AG has been named “Champion in Customer Care 2025” in the travel portal operator category by the F.A.Z. Institute, in cooperation with the analytics and consulting firm ServiceValue. The ranking is based on a comprehensive social media analysis that attests to ehotel’s particularly positive perception in the areas of customer advice, service, customer satisfaction, recommendations, and overall impression.

For the study, around 26.7 million mentions relating to approximately 16,000 companies were collected and analysed between 1 July 2023 and 30 June 2025. The award is reserved for companies that achieve above-average scores within their respective industries.

“This award is a special acknowledgement of our daily work,” says Fritz Zerweck, CEO of ehotel AG. “Our goal is not only to provide our customers with a technologically leading booking and billing solution, but also to support them personally, reliably, and with a solution-oriented approach. Being recognised as ‘Champion in Customer Care’ motivates us to consistently pursue this high standard and to continuously improve our service.”

With this recognition, ehotel reinforces its role as a trusted partner for companies looking to manage business travel efficiently and in full compliance. In addition to innovative meta-search technology, the company is committed to a service culture that prioritises customer proximity, individual support, and swift solutions.

Further information on the study is available online at www.deutschlandzertifikat.net/champions-in-customer-care and www.servicevalue.de.