Satisfied customers through value for money and quality of service: In the “Smart Shopper 2022” study, conducted in collaboration with Deutschland Test, the digital hotel booking platform ehotel® was awarded the title “Germany’s Top Deal”.
Berlin, November 2022. The balance between quality and price is particularly important to customers, especially when making online bookings. In cooperation with Deutschland Test, ehotel® has now been awarded the “Germany’s Top Deal” seal of approval in the category of hotel booking portals in the nationwide “Smart Shopper 2022” service study. The digital platform ehotel AG is a pioneer in the field of online booking and has made it its mission to use its innovative technology to make room booking as convenient as possible for hotels, business travellers and entrepreneurs.
Together with Deutschland Test, the renowned market research company ServiceValue conducted the “Smart Shopper 2022” study in August 2022. In the process, the experts collected and analysed around 205,000 customer reviews of 1,087 companies across a total of 78 sectors. According to the study, customers surveyed regarding ehotel AG’s services were so satisfied that the online booking portal has now received the “Germany’s TOP DEAL” award. CEO Fritz Zerweck reports that his entire team is delighted with this seal of approval. “Customer satisfaction is always our top priority – which is why we appreciate the trust in our service expressed in the study all the more. We naturally intend to continue driving the development of our meta-search technology so that we can continue to offer our customers a unique and convenient service experience tomorrow with innovative offerings in the field of digital hotel booking.” The study results were published in Focus Money issue 38/2022 on 17 September 2022 and are also available on the ServiceValue website. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, amongst others, the German Institute for Service Quality and the market research institute ServiceValue.
