Berlin, February 2022 – You can win customers over with expensive advertising or generate a lot of attention through clever marketing. But retaining customers requires more than that. “Only satisfied customers are loyal customers,” states the latest study by Focus Money. This is also the guiding principle of ehotel®: The hotel booking portal has always focused on the interests and wishes of its customers, and has thus been awarded the “Highest Customer Satisfaction” accolade by the well-known business magazine for the third time. For the customer satisfaction study, the renowned institute ServiceValue evaluated more than 265,000 consumer responses regarding 1,344 companies and brands across 63 sectors on behalf of Focus Money.
“We are delighted that our customers feel at home with us and place their trust in us,” says Fritz Zerweck, CEO of ehotel®, “the positive feedback shows us that we are on the right track with our data-driven approach and our innovative ideas.” The consistent development of its offerings and first-class customer service have been the pillars of ehotel®’s success for more than twenty years. The hotel booking portal will continue to work on further perfecting the digital cycle and identifying new trends in order to anticipate needs. The results of the study were published in the 9/22 issue of Focus Money and can be viewed on the ServiceValue website. The hotel booking platform ehotel® brings together accommodation offers from providers worldwide on a single platform using META-SEARCH technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
