press release

To survive in the long term as an online portal, it is not enough simply to attract customers; you must also retain them through quality. The market is growing steadily and competition is intensifying. As a hotel booking portal, ehotel® is clearly committed to providing top-class service and the highest levels of customer satisfaction. Just how right the Berlin-based company is in this approach is demonstrated by the latest study by Focus-Money in cooperation with ServiceValue, one of the leading analysis institutes: ehotel® has once again achieved the top mark this year, setting itself clearly apart from the average. The study evaluated 93,000 reviews of 622 providers across 62 sectors. Companies had to impress in terms of value for money, the services offered and payment options, whilst clarity and the range of information provided were also factored into the customer ratings. “The customer is our focus,” explains Fritz Zerweck, CEO of ehotel®: “When developing new technologies and innovative offerings, we always keep in mind what customers expect from us and how we can make their lives easier.” With this approach, ehotel® ranks among the most popular online portals. The full study was published in Focus Money issue 31/2021 and online on the ServiceValue website. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.