With first-class service and excellent value for money, leading to outstanding customer satisfaction: in the DtGV’s “German Customer Award 2022/23” ranking, the digital hotel booking platform ehotel® was named “Industry Champion” in the hotel booking portal category and also took first place for customer service.
Berlin, 28 November 2022. Satisfied customers are particularly important for companies in the digital booking systems sector. Only when the price-quality ratio consistently meets customer expectations can service providers achieve sustainable success today. In the German Customer Award 2022/23, ehotel® has now been awarded first place among hotel booking portals and is entitled to bear the title “Industry Champion 2022/23”. The booking platform ehotel AG is a pioneer in the field of digital hotel booking and has set itself the goal of using new technologies to orchestrate the management and processing of hotel bookings for hotels, entrepreneurs and business travellers in a cost-efficient and process-oriented manner.
As in previous years, the DtGV – German Society for Consumer Studies, an independent research institute, surveyed German customers on their satisfaction levels through its empirically based industry survey, the “German Customer Award 2022/23”. The survey received just under 340,000 responses covering a total of 2,589 companies across 258 sectors, focusing on customer satisfaction, customer service and value for money. In this survey, which ranks among the largest in Germany, ehotel AG’s customers were so positive that the online booking portal was awarded first place for customer service among hotel booking platforms: Based on the results from the renowned research institute, ehotel® was therefore awarded the title ‘Industry Champion 2022/23’ and the official rating ‘Outstanding’. ‘We are delighted that our customers are satisfied with the quality of our service and would like to return,’ says Fritz Zerweck, CEO of ehotel®. “This positive result shows us that we are on the right track with our innovative technologies for the hotel booking of the future.” His company will continue to work on meeting the needs of its customers with specially developed meta-search technology and a unique service experience, and on ensuring the booking systems of tomorrow. The study results from the German Society for Consumer Studies (DtGV) have been published on the DtGV website. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
