Berlin, 18 September 2023 – ehotel®, the leading hotel booking platform specialising in business customers, has once again demonstrated its excellence. In the prestigious Handelsblatt ranking of “Best Online Portals”, ehotel® was awarded first place in the “Hotel Booking/Comparison” category.
The award was presented in cooperation with the ranking agency ServiceValue and the Handelsblatt. At a time when online portals are having an ever-greater influence on consumers’ daily lives, ehotel® has proven that it is at the forefront when it comes to offering users an outstanding booking experience. The Handelsblatt conducted a comprehensive consumer survey, evaluating more than 39,000 customer reviews of 297 online portals across 26 categories. The result: ehotel® secured the coveted first place in the “Hotel Booking/Comparison” category.
Claus Dethloff, Managing Director of ServiceValue, emphasised that portals with simple user navigation are particularly successful in this ranking. “Many of the portals listed higher up are comparatively simple in design,” he said. “The consumer needs a piece of information or performs a single action – and that’s it.”
ehotel® is proud to receive this award and would like to thank its customers warmly for their trust and support. This recognition underscores the high level of customer focus and the personalised services that ehotel® offers its business customers.
Fritz Zerweck, CEO of ehotel AG, expressed his enthusiasm about the success: “We are very proud that ehotel® has been recognised as the ‘BEST Online Portal’ in the hotel booking and comparison sector. This award reflects our dedication to customer satisfaction. Our mission is to make booking accommodation as smooth as possible for business customers.”
Our position at the top of this ranking underscores that we meet our customers’ expectations through transparent pricing, efficient customer support and a user-friendly website. At ehotel®, we not only focus on simplicity but also offer comprehensive solutions that meet our customers’ requirements. Our customers are at the heart of our efforts, and this award confirms our successful endeavours to provide them with added value.
Handelsblatt reported in detail on the results of the ranking in its issue no. 172 dated 6 September 2023. The article, entitled “Convenient Clicking”, provides insights into the most popular online portals, ranging from health to travel. The full article can be found online under the title “The most popular online portals for health to travel”. The hotel booking platform ehotel® brings together accommodation offers from providers worldwide on a single platform using META-SEARCH technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and related services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by organisations including the German Institute for Service Quality and the market research institute ServiceValue.
