press release

It has long been the case that people no longer boot up their computers or laptops just to carry out a quick banking transaction or book a trip. This makes the apps that turn smartphones into mobile tools for a wide range of services all the more important. However, Focus Money magazine, in collaboration with the analysis institute ServiceValue, has investigated just how useful and user-friendly these smart applications really are. In the hotel booking portal sector, ehotel® scores well above average for customer-friendliness and has been awarded the title of “Top App”. This year, a total of 94,756 user reviews across 542 apps from 55 sectors were evaluated. With this excellent result in 2021, ehotel® is building on the successes of the previous year. “We are delighted to have been able to maintain our high standard of service even during the coronavirus crisis,” says Fritz Zerweck, CEO of ehotel®. “For us, it’s all about satisfied customers – from the development of our technologies to the personal advice provided by our call centre.” Customers greatly appreciate the combination of innovative features, knowledgeable staff and an excellent booking system, and remain loyal to the ehotel® app. All survey results are published in Focus Money issue 15/2021 and online at ServiceValue. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies and using proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for customers. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.