Good service pays off: in the comparative study “Die Besten im Netz” (The Best Online), commissioned by Focus Money, the innovative hotel booking platform ehotel® received the “top mark”.
Berlin, August 2022. Customer satisfaction ratings are particularly important for online portals. In the “Die Besten im Netz” study commissioned by Focus Money, ehotel® achieved the “top mark” for its service in the hotel booking sector.
The company is one of the pioneers in the field of online booking and, with its innovative technology, significantly simplifies the comparison and booking process for business travellers and hotels.
This is the fourth time that the well-known business magazine Focus Money has commissioned its “Die Besten im Netz” ranking. The analysis firm ServiceValue, which was commissioned to carry out the study, collected over 90,000 consumer reviews on 632 providers and online portals across 62 categories. Customer feedback for ehotel® was so positive that the provider is not only among the most popular online portals but also received the “top mark” in the ranking. CEO Fritz Zerweck stated that the customer trust reflected in this result is particularly important for his company. “We are delighted with this award and see it as a confirmation of our work. We clearly see customer satisfaction with our service offering as a sign that we are on the right track with our innovative solutions for the customer needs of tomorrow.” The portal will continue to work on perfecting its particularly customer-focused range of data-based solutions. The study results were published in Focus Money issue 32/2022 and additionally on the ServiceValue website.
ehotel.de was founded back in 2000 and consequently has extensive experience in the field of digital booking systems. Using meta-search technology and modern billing systems, the Berlin-based company supports customers, travel managers, business travellers and hotels around the world in the digital search, booking and billing of accommodation. The hotel booking platform ehotel® aggregates accommodation offers from all providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies and using proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has repeatedly been recognised for its service quality by, among others, the German Institute for Service Quality and the market research institute ServiceValue.
