Berlin, 5 December 2024 – ehotel AG has been honoured by FOCUS MONEY and the renowned rating agency ServiceValue for its outstanding telephone customer support. In the “Best Customer Hotline 2024” study, ehotel received the “BEST Customer Hotline” award in the “Hotel Booking Portals” category. The rating is based on over 50,000 consumer reviews of 565 companies in 33 industries.

The study focused on key aspects that are important to customer hotline users – from the ease of finding and accessing the hotline, to the friendliness and expertise of the service team, to the prompt and solution-oriented handling, including even last-minute enquiries. ehotel impressed with excellent service that meets the needs of business customers and frequent bookers, securing a top position in the industry.

“This award confirms that our customer focus and commitment to service excellence are valued by consumers. For us, a well-functioning hotline is more than just a communication channel; it is an essential part of our corporate philosophy. We thank our customers for their trust and our customer service team for their outstanding performance every day,” says Fritz Zerweck, CEO of ehotel AG.

ehotel continues to prioritise innovative solutions and customer-centric processes to fully support companies and business travellers in booking and managing hotel stays. This renewed recognition of its service quality marks another milestone in the company’s history.