Berlin, March 9, 2023. – Customer satisfaction and loyalty to businesses and their services are pivotal factors for market success. This was reaffirmed by the recent study “Germany’s Customer Favorites”, initiated by ServiceValue in partnership with BILD newspaper.
With the evaluation of a staggering 420,738 consumer opinions about 1,849 companies across 125 sectors, the study emphasized customer satisfaction in Germany. ehotel® stood out remarkably in this extensive comparison, achieving the coveted distinction of “VERY HIGH Overall Satisfaction” in the “Hotel Booking Portals” category.

“We are honored and proud to receive such recognition from our customers. It reflects our ongoing efforts to provide an exceptional service experience,” CEO Fritz Zerweck remarked on this noteworthy outcome.
The study examined various criteria such as pricing, product quality, service, and the overall customer experience. Companies that ranked above the industry-specific average were awarded the “high overall satisfaction” seal. However, ehotel® emerged as one of the top-performing companies, securing the “very high overall satisfaction” accolade.

The detailed study results have been published on servicevalue.de. Additionally, BILD will periodically showcase the esteemed seal in its daily newspaper, further spotlighting companies like ehotel®.