Berlin, December 2021 – From the very beginning, ehotel® has focused on providing the best customer service, and has now once again excelled in one of the largest Germany-wide rankings in the categories customer satisfaction, customer service and value-for-money: With this award, ehotel® continues its success story as industry champion in customer service in the hotel booking portal category.

For its German Customer Award, the German Association for Consumer Studies (DtGV) evaluated a total of 335,000 ratings – as a representative cross-section of the population – of 2,377 companies from 236 industries. The DtGV determines the selection of companies to be included in the ranking by researching the size and importance of providers in the respective industries. “We feel vindicated in our efforts to never lose sight of our customers,” says Fritz Zerweck, CEO of ehotel®. “At the same time, we want to thank our customers for this great rating by consistently improving our offering.” In addition to 24/7 customer service, the Berlin-based company focuses on innovative technologies, creative ideas and transparency. This combination is the foundation for highest customer satisfaction.