Service that inspires customers: In the “Service Champions 2022” study conducted in cooperation with DIE WELT, the digital platform ehotel® was named Number 1 in the “Hotel Booking Portals” sector.

Berlin, 12 October 2022. Nowadays, reviews and customer ratings are crucial for the success of online businesses. ehotel® was awarded the SILVER medal for its service quality as a champion in the “Service Champions 2022” survey conducted in cooperation with the national daily newspaper DIE WELT. The pioneering online booking platform also came 1st in the “Hotel Booking Portals” sector. With its innovative technology, Berlin-based ehotel® AG aims to make it as quick and easy as possible for business travellers and companies to search for rooms – from booking to billing.

Together with DIE WELT, the experienced market research company ServiceValue has compiled what it claims is the largest service ranking in Germany for the twelfth time in a row. For this purpose, the “Service Champions 2022” study obtained customer ratings of the services offered for 4,699 companies from a total of 389 industries. According to the study, customers were so impressed by the quality of their service experience at ehotel® that the ratings brought the company top place in the “Hotel Booking Portals” sector. CEO Fritz Zerweck is delighted that customers have placed their trust in ehotel® for such a long time. “Our entire team was overwhelmed to receive this award. We’re very happy about it! We see this as confirmation of our strategy to excel through fairness, transparency and unwaveringly helpful customer service.”

The fact that ehotel® was also awarded the “Service Champions 2022” silver medal could also be down to its innovative approaches to solutions in the field of mobility and sustainability, CEO Zerweck believes. “We’ll keep optimising our processes and transparency in the future with the aim of offering every traveller the right room product at the best price-performance ratio. Increasingly, the focus today is also on the issues of e-mobility, environmental protection and carbon footprint.” In order to meet the needs of the customer, the company aims to increase its efforts in the field of environmentally friendly business travel. The “Service Champions 2022” study was conducted by the renowned analysis company ServiceValue in cooperation with the daily newspaper DIE WELT. Detailed results are published in the current print edition of DIE WELT and on www.Service-Champions.de.