Berlin, February 2022 – A company may attract customers’ attention with expensive advertising or clever marketing, but it takes more than that to actually retain them. According to a recent study by FOCUS MONEY magazine, “Only satisfied customers are loyal customers.” It is the same principle that ehotel® operates under: The hotel booking portal has always focused on the needs of its customers, which is why the Berlin-based company has been awarded “Highest Customer Satisfaction” by the well-known business magazine for the third time. For the customer satisfaction survey, the renowned analysis institute ServiceValue evaluated over 265,000 consumer feedbacks on 1,344 companies and brands from 63 industries on behalf of FOCUS MONEY.

“We are very pleased that our customers feel well looked after by us and express their trust in us,” says Fritz Zerweck, CEO of ehotel®. “The positive feedback shows us that we are on the right track with our data-based approach and our innovative ideas.” For over twenty years, its continuously evolving offering and first-class customer service have been the pillars of ehotel®’s success. In the future, the hotel booking portal will continue to work on further perfecting its digital cycle and staying ahead of new trends in order to anticipate customer needs. The results of the study were published in FOCUS MONEY issue 9/22 and can also be viewed on the ServiceValue website.