To survive in the long term, online portals must not only win customers, but also retain them with quality. The market is growing continuously, and competition is increasing. As a hotel booking portal, ehotel® strives to provide top-quality service and the highest level of customer satisfaction. The latest study by FOCUS MONEY magazine in cooperation with ServiceValue, one of Germany‘s leading analysis institutes, shows how right the Berlin-based company is in relying on these factors: Once again, ehotel® exceeded the average and received top scores.

The study analyzed 93,000 customer evaluations of 622 providers from 62 industries. The companies were judged on their price-performance ratio, the services and payment options they offered, as well as provided information and the clarify of their platform. “We focus on the customer,” explains Fritz Zerweck, CEO of ehotel®. “When developing new technologies and innovative offers, we always consider what customers expect from us and how we can make their work easier.” This approach makes ehotel® one of the most popular online portals.

The study was published in its entirety in issue 31/2021 of FOCUS MONEY magazine, and on the ServiceValue website.