Berlin, March 2022 – Excellent customer service is nothing to be taken for granted. In order to meet its own high standards, ehotel® once again voluntarily submitted itself to the “Club of the Best” quality review, an evaluation study that assesses the service management quality of best-in-class companies. And successfully so: For the fourth time, ehotel® has achieved platinum status across all industries. The official assessment report reads: ‘The result of the evaluation confirms that tt ehotel AG, customer satisfaction is a tangible part of day-to-day business operations, structures and processes are designed and implemented in a customer-oriented manner, and customers perceive the management quality noticeably.”

The evaluation, conducted by Die Welt newspaper in cooperation with the renowned analysis institute ServiceValue and Goethe University Frankfurt, resulted in an above-average ‘Service Experience Score’ for ehotel®, with top scores in all seven strategic service categories. The assessment examines business personality, product, pricing, selection of employees, the integration of customer requirements and quality assurance, the role service orientation within the business, as well as quality assurance, existing communication channels and complaint management. “As a data-oriented company, we always base our work on the needs and everyday life of our customers, business travelers and their companies,” explains Fritz Zerweck, CEO of ehotel®.

“But in order to maintain our standards and drive innovation, a regular external review is helpful.” Driven by state-of-the-art technologies and innovative ideas, the award-winning hotel booking portal will continue to offer the first-class service that customers have come to expect from ehotel® in the future. The result of the current ranking was published in Die Welt newspaper on 8 March 2022.