One of the greatest challenges companies face in the age of digitization is staying close to customers amid new technologies, modern applications and data-based decisions. Always placing the customer’s needs at the center of corporate strategy pays off in the long term: ehotel® achieves high levels of customer satisfaction with high standards for their own customer service, consistent transparency, their innovative meta-search technology, and the continuous development of their extensive service portfolio. Receiving the award of ‘Digital Champion’ 2021 by the German daily newspaper Die Welt in cooperation with the analysis institute ServiceValue is just another confirmation that ehotel® is on a successful track.

The extensive study evaluated 337,000 consumer ratings of 1,682 companies from 140 industries. For the third time in a row, ehotel® received the ‘bronze medal’ in the overall ranking, and excelled as the winner in the hotel booking portal category. “It is very important to us to not only maintain the standard we have set, but to creatively shape the future of our industry,” explains Fritz Zerweck, CEO of ehotel®. “The user behavior and the wishes of our customers guide us in this endeavor.” The study, including further information and all results of the ‘Digital Champions’ 2021 ranking, can be viewed on the Die Welt and ServiceValue websites.