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Winner of the 2021 hotel portal test: ehotel comes out on top in the ntv study

Saving money is more important than ever, particularly for businesses. That is why, when it comes to business travel, there is simply no getting around hotel price comparison portals. At the same time, these portals must increasingly take responsibility for providing information, ensuring transparency, offering secure booking processes and delivering user-friendliness. This was reason enough for ntv to have the German Institute for Service Quality (DISQ) assess the merits of various providers. The clear winner of the 2021 test in this latest study was ehotel®. The hotel booking portal impressed the trained test users with the best prices, comprehensive, relevant information on the website and fast service. Markus Hamer, Managing Director of the DISQ analysis institute, says: “It is not surprising that, in difficult times, some companies cut back on service.” But there is another way: for ehotel®, service is a given, whether it involves the constant updating of search, filter and sorting options or personal customer contact. “Even for us as test winners, there are still opportunities to improve our offering,” says Fritz Zerweck, CEO of ehotel®: “We are constantly working on this, enabling us to respond quickly to individual queries and the new challenges of our time.” The hotel booking platform ehotel® brings together accommodation offers from providers worldwide on a single platform using meta-search technology. The Berlin-based company focuses its business strategy on providing comprehensive support for hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the respective companies, alongside proprietary payment and billing solutions, ehotel® ensures optimised processes, seamless expenditure control, compliance and cost savings for its clients. The booking platform has received repeated accolades for its service quality from organisations including the German Institute for Service Quality and the market research institute ServiceValue.

About ehotel AG

ehotel AG is a hotel booking platform specialising in corporate travel, supporting the organisation, booking and billing of hotel stays within a business environment. The platform provides specialised solutions that enable companies to manage their travel processes efficiently, transparently and in compliance with internal policies.

By consolidating content from over 600 central reservation systems and integrating seamlessly into existing corporate infrastructures, ehotel enables centralised management of hotel bookings worldwide. Automated billing and payment processes, built-in compliance features, as well as comprehensive reporting and analytics tools, support effective cost control and process optimisation.

With a clear focus on integration, data security and international scalability, ehotel is designed for companies with structured corporate travel needs seeking to manage hotel bookings as an integral part of their operational processes.

An award winning company

Awarded by n-tv & DISQ

1st place

TEST WINNER HOTEL PORTALS

Analysed and awarded on behalf of n-tv – based on service, performance and user orientation.

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