In a large-scale study, the analysis institute ServiceValue GmbH, in cooperation with Süddeutsche Zeitung newspaper, evaluated 1,942 companies from 162 different industries from a customer perspective for the first time, and distinguished ehotel® as a company with high customer loyalty. Customer loyalty is a customer’s voluntary commitment to a company, and is usually associated with a positive feeling about the company. It is therefore regarded as a company’s greatest asset, because customers are quickly won and just as quickly lost again when relying on flashy advertising and unfounded promises only. Only when customers feel connected to the company do they use it again, and recommend it to others.
ehotel® relies on customer satisfaction and trust from the start. Innovative technologies and numerous tools allow customers to easily navigate the clearly structured booking platform and effectively find the best hotel at the best price.
In addition, ehotel® offers solutions such as ehotel® Central Billing or the ehotel® Rate Manager to facilitate the work of business travelers, accountants, travel agents and other involved parties.
“Our relationship of mutual trust with our customers is based on transparency and fairness.” says Fritz Zerweck, CEO of ehotel®. “We are pleased that these values make us one of the best in our industry.”
The study [de]: https://advertorial.sueddeutsche.de/ranking/Kundenverbundenheit/Gewinner/
The ehotel® hotel booking platform bundles the accommodation offerings of all providers worldwide on one platform through META-SEARCH technology. The Berlin-based company is focusing its business on holistic support of hotel bookings and the associated services for business customers. By integrating tools and services into the systems of the companies in question and through specially developed payment and billing solutions, ehotel® ensures optimised processes, end-to-end expenditure control, compliance and cost savings for the customer. The booking platform has been repeatedly recognised for its quality of service by the German Institute for Service Quality and the market research institute ServiceValue among others. www.ehotelag.com
Further interesting articles:
German Customer Award 2020: ehotel® is outstanding
ehotel® ranked in top position in WirtschaftsWoche consumer trust ranking