A current study by ServiceValue, one of Gerany’s leading market research institutes, in cooperation with DEUTSCHLAND TEST by FOCUS MONEY magazine, evaluated 698,472 customer ratings to determine which companies are most successful in retaining customers. ehotel® received the ratings “outstanding” and “high customer loyalty”, which position the hotel booking portal well above the average of the overall 2,331 companies from 220 industries that were assessed in the study.
Today, customer satisfaction is more important than ever: social media, rating and comparison portals and market research reports make it easy for customers to access others’ opinions about a company and to make their own criticism public. In addition,changing providers is easy due to the large number of options available online. ehotel® has always focused on optimal service and customer satisfaction. “This approach even helped us through the pandemic,” explains Fritz Zerweck, CEO of ehotel®. “Customers quickly realize that we are really there for them – with our innovations, but also with our 24/7 service. We are very pleased that they reward our commitment, fairness and transparency with their loyalty.” The complete study will be published by ServiceValue and FOCUS MONEY on March 6, 2021.
Further interesting articles:
ehotel® in “club of the best” as platinum service champion
Crisis-proof: FOCUS BUSINESS once again names ehotel® “Top Employer SME”