For the third time, the hotel booking platform ehotel® impresses with its excellent customer service in Germany’s largest service ranking, conducted by the analysis and consulting company ServiceValue in cooperation with Die Welt newspaper and Goethe University Frankfurt. With an above-average service experience score, ehotel® has not only qualified for the “club of the best” – the company also achieved platinum status in the voluntary quality analysis as one of the most successful businesses.
With top scores in all seven strategic service categories, which include business personality, pricing, the integration of customer requirements and quality assurance, ehotel® is considered a “best practice” provider by the service potential analysis, and is therefore one of the six top companies in the “club of the best in certified management 2021”.
“It is very important to us to provide customers with the best service they could ask for, supported by technical innovations and modern tools,” explains Fritz Zerweck, CEO of ehotel®, “and we are very pleased that our approach is evidently successful.” For the future, ehotel® is as committed as ever to providing companies and business travelers with excellent services, exceptional technologies, international service teams, the world’s largest range of hotel offers, and continuous further developments.
Further information on the current ranking is available on the ServiceValue website: https://servicevalue.de/ranking/club-der-besten/
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Traveling in a greener way with ehotel’s new filter optionFor the third time, the hotel booking platform ehotel® impresses with its excellent customer service in Germany’s largest service ranking, conducted by the analysis and consulting company ServiceValue in cooperation with Die Welt newspaper and Goethe University Frankfurt. With an above-average service experience score, ehotel® has not only qualified for the “club of the best” – the company also achieved platinum status in the voluntary quality analysis as one of the most successful businesses.
With top scores in all seven strategic service categories, which include business personality, pricing, the integration of customer requirements and quality assurance, ehotel® is considered a “best practice” provider by the service potential analysis, and is therefore one of the six top companies in the “club of the best in certified management 2021”.
“It is very important to us to provide customers with the best service they could ask for, supported by technical innovations and modern tools,” explains Fritz Zerweck, CEO of ehotel®, “and we are very pleased that our approach is evidently successful.” For the future, ehotel® is as committed as ever to providing companies and business travelers with excellent services, exceptional technologies, international service teams, the world’s largest range of hotel offers, and continuous further developments.
Further information on the current ranking is available on the ServiceValue website: https://servicevalue.de/ranking/club-der-besten/
Further interesting articles:
ehotel® is making the new normal safe
German Customer Award 2020: ehotel® is outstanding